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Intern - Help Desk Support Specialist - Westbury

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Jovia Financial Credit Union


Jovia Financial Credit Union (Formerly NEFCU) - Come to the Bright side

We see a brighter future for Long Island. It s where we live, work and play. Be part on an organization that s helps Long Islanders get the financial resources they need to achieve their dreams. We call it Banking on the bright side .

When you join the Jovia Financial Credit Union, you ll part of an innovative, forward-thinking organization that values you and your ideas. We work hard, but we play hard, too, and offer great benefits like 401K and pension, tuition reimbursement, low-cost medical dental, vision, and FSA programs, disability and life insurance, as well as social activities to foster teamwork and creativity. Come to the bright side of banking.

Job Duties and Responsibilities:

1. Working under minimal supervision, perform first-level diagnosis and troubleshooting support related to enterprise hardware and software in accordance with established procedures.

2. Utilize enterprise Help Desk ticketing system to document incidents, remedies, conversations to create a log that can be referenced by other technicians, stakeholders and for training purposes.

3. Installation of enterprise hardware and software, telephony equipment, peripherals, mobile devices, and all other approved equipment.

4. Effectively communicate and be able to translate his/her technical knowledge into actionable direction. Be able to perform research, come up with a solution and escalate issues to affected stakeholders, vendors and department management team.

5. Participate in Disaster Recovery planning, testing exercises and DR plan execution.

6. Responsible for handling and processing new employees, transfers and terminations via Active Directory and all pertinent third-party applications in accordance with HR policies and guidelines.

7. Responsible for utilizing enterprise disk imaging tools for disk cloning purposes & the maintenance of an effective disk imaging library.

8. Installs all Microsoft and third-party software patches in accordance to department policies and procedures.

9. Respond to requests, issues, infection, and alerts within the enterprise security systems firewall, IDS/IPS, anti-malware, secure email, web filter, device lock, DLP and other cyber security measures.

10. Take a pro-active stance in protecting the Credit Union from cyber security threats by keeping current with new threats and maintaining an awareness of critical cyber security issues.

Position Requirements:

  • A student in an IT Help Desk, Networking or related IT Computer Science program.
  • A minimum of 2 years of Help Desk support experience.
  • General knowledge of Active Directory, Microsoft Office products, mobile devices, workstations and peripherals, Windows OS and Mac installations.
  • Excellent communication skills and flexibility in performing daily duties in a fast-paced environment.
  • MCSE, A+ certifications preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Associated topics: assistance, network, service, support analyst, systems administrator, technical support, technician i, technician iii, technician iv, technology
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