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Client Service Representative

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Primestone Partners LLC


The Client Service Representative will provide world-class service through expert communication whether it is with our guests, vendors, partners or employees. The Client Service Representative is responsible for delivering a professional approach with a personal flare. The Client Service Representative will always act as a primary liaison to our vendors. A dedicated and responsive approach by over communication is paramount to coordinate all operations with our providers.RESPONSIBILITIES:- Review and resolve incoming requests from valued guests on a daily basis- Respond to guest requests with empathetic, accurate and positive communication, taking appropriate action to resolve issues- Coordinate new set ups and breakdowns, including managing multiple vendor accounts- Open accounts with utility companies and manage them, including troubleshooting when there is any issue- Schedule and coordinate deliveries, pickups, exchanges with furniture vendors and properties- Schedule inspections and unit-cleans, as well as housekeeping services and other requests as needed- Communicate with the properties to confirm PTE for any vendors, team member and clients- Research for new vendors to work with in different areas as needed- Proactively build and maintain positive working relationships with the, clients, vendors and Primestone team- Take ownership of escalated situations via email or phone and resolve them efficiently while ensuring customer satisfaction- Field guest's complaints while conducting thorough research to develop the most effective solutions and results; listen and extend assistance in order to resolve problems- Communicate and coordinate regularly with operations team/managers regarding service recovery needs, special requests and work orders- Follow up on all requests and close out work orders in the system on a daily basis- Other responsibilities as assigned- Answer client requests, if any, and be part of the after-hours rotation being on call if there is any emergency - Communicate with vendors on deliveries/exchanges for furniture in units and Assign Delivery/Exchange Dates with vendors - Send Occupant List to each property and updated move-in list. - Input/remove resident names in the residential portal systems- Check clients in/out via Zenya. Make sure they coordinate with residential portal systems- Monitor and communicate home service schedule within Zenya with proper vendors- Update Emergency Property Sheet, Services Folder & Welcome Literature to reflect new property - Assign Pre-Move Out Inspection dates for home service vendor - Set up vendor accounts when necessary- Set up new units with Furniture & applicable vendors - Actively manage and respond to email and phone calls nights and weekend in a timely mannerQUALIFICATIONS:This is an opportunity for a highly organized, detail oriented, resourceful person with strong communication and interpersonal skills. The ideal candidate must be comfortable multi-tasking and managing changing priorities.Basic computer skills required, Outlook and Microsoft Word experience a plus3-6 months' previous experience in a customer service environment Education: Associate or bachelor's degree and 1+ year customer service experience preferred. Other Skills and Qualifications: Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Professionalism, and Microsoft Office.Who is Primestone Housing Solutions? Primestone Housing Solutions is the leading provider of boutique furnished apartments and high-end corporate housing in New York and across the globe. With an unwavering commitment to exceptional service and quality, Primestone delivers a sense of "Home Sweet Home" no matter where its guests are. Primestone provides that home sweet home feeling that hotels can't provide. With all the comforts of home, from a fully-equipped kitchen with additional space and on-site amenities, you can ensure a pleasant stay no matter where your travels take you. Our expert staff has years of experience in the hospitality industry and understands how to meet the needs of discerning customers. We have a relentless commitment to your personal satisfaction and meet that with customized offerings and services.Evaluation Period: As a Primestone employee transitioning into this new role, Primestone will consider the next forty-five (45) days of your employment as an "evaluation period". This period provides both Primestone and the employee an opportunity to observe and evaluate, ability, interest, capability and capacity of the employee. During this period, we will review and measure your activities to ensure satisfactory performance of these essential functions of your position, including commitment, performance, attendance and the employee's ability to meet deadlines and achieve all expectations. During this period, the Company may terminate employment immediately, with or without cause and with or without notice. Likewise, the employee may also terminate his or her employment with the Company at any time, with or without notice and with or without cause. This (45) day probationary period is not a term of employment and is not intended, nor does it, impact the at will nature of the relationship between the Company and the employee after forty-five days.

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