I used to do training at a Computer Learning Center and before that Comp-USA, back when Windows 95 came out: Channel 2 actually interviewed me that day and put me on the news! Anyway I did day classes for about 3-1/2 years, and my favorite part was when people who started the day saying "I'll never understand computers!" changed their mind on that.

My mom is a professor of education, so I was brought up in a teaching environment. I think the most important people in the world are teachers,...